Track Your Shipment

Enter your AWB number to get real-time tracking updates across all courier partners.

How shipment tracking works in India

Every parcel booked with a courier gets an AWB number (air waybill), printed on the label and shared with the buyer. That number is the key to every scan the parcel collects: pickup, arrival at each hub, out for delivery, and the final delivery or return.

Scans update when the parcel physically passes a checkpoint, not continuously. A gap of a day between scans on a long surface route is normal; it usually means the parcel is on a line-haul leg between hubs rather than sitting still.

  • AWB number: the tracking ID on the shipping label
  • In transit: moving between hubs, scans appear at each checkpoint
  • Out for delivery: with the last-mile agent, usually delivered the same day
  • NDR (non-delivery report): an attempt failed, with a reason such as address not found or buyer unavailable
  • RTO: delivery attempts are exhausted and the parcel is returning to the sender

What to do when tracking stalls

If there has been no scan for more than 48 hours on a domestic shipment, raise it with the seller or the carrier with the AWB number to hand. Most stalled parcels are address issues: an incomplete address, an unreachable phone number, or a pincode the carrier does not serve for that service.

After a failed attempt, the parcel is usually reattempted, commonly up to three times. Confirming the address or a delivery window quickly is what prevents it from being returned, which costs the sender a second leg of freight.

Frequently asked questions

Where do I find my AWB or tracking number?
It is on the shipping label and in the dispatch confirmation the seller sends. Sellers can also find it against the order in the ApnaCourier dashboard.
Why has my tracking not updated for a day?
Scans happen at checkpoints, not continuously. On long surface routes a parcel can be in line-haul for a day or more between scans. If there is no movement for more than 48 hours, check with the seller or carrier.
What does NDR mean?
Non-delivery report: the courier attempted delivery and could not complete it, and records a reason such as address not found, buyer unavailable, or refused. Acting on it quickly usually allows a reattempt.
What happens after failed delivery attempts?
The parcel is returned to the sender (RTO). For sellers, the return is charged as a separate movement, so confirming addresses before dispatch is the cheapest fix.
Can I track a parcel from any courier here?
This page tracks shipments booked through ApnaCourier using the AWB number. For a parcel booked directly with a courier, use that courier's own tracking with the same number.