Refund & Cancellation Policy

ApnaCourier is operated by Apna Payment Services Private Limited (GSTIN 08AAVCA0650L1ZA). This Refund & Cancellation Policy ("Policy") explains how cancellations, refunds and post-delivery charges work for shipments booked on ApnaCourier.

1. Shipment Cancellation

You can cancel a shipment booking directly from your ApnaCourier dashboard as long as the parcel has not been picked up by the courier partner. Once the shipment is picked up or "out for pickup," the order cannot be cancelled, and the shipping charges will not be refunded.

2. Refund for Cancelled Shipments

When a shipment is cancelled before pickup, the full shipping charge (including GST) and any COD fee are refunded to your ApnaCourier wallet, usually straight away and always within 24–48 hours. If you wish to transfer the wallet balance to your bank account, additional processing times and bank charges may apply.

3. Weight Discrepancy Charges

If the courier partner bills a weight or dimension higher than what was declared at booking, the difference is shown on your Shipment Charges page. You have 7 days to accept it or raise a dispute with proof (photos or a video of the parcel on a weighing scale, with its dimensions). Undisputed charges are debited from your wallet after 7 days; disputed charges wait for the courier's decision and are waived if the dispute is upheld.

4. Return to Origin (RTO)

If a shipment cannot be delivered and is returned to you, the return freight is charged to your wallet as per the rate card. RTO charges follow the same 7-day accept-or-dispute window as weight charges.

5. Cash on Delivery (COD)

A COD fee of 2.15% of the COD amount (GST included) is charged to your wallet when a COD shipment is booked. It is refunded if the shipment is cancelled or returned. The COD amount collected by the courier is credited in full to your wallet once the courier remits it to us, usually within a few days of delivery; amounts under ₹100 are carried to the next settlement.

6. Lost or Damaged Shipments

In the unfortunate event of a lost or damaged shipment, ApnaCourier will facilitate the claim process with the respective courier partner. The refund or compensation amount is subject to the courier partner's terms and the declared value of the shipment. We highly recommend insuring high-value shipments.

7. Service Fees

Any platform service fees or subscription charges paid to ApnaCourier are non-refundable under any circumstances.

8. Claim Window

Any claims for refunds or lost shipments must be raised within 7 days of the expected delivery date or the shipment date. Claims raised after this window may not be entertained.

9. Contact Support

For any questions or to initiate a refund claim, please contact our support team:

• Email: support@apnacourier.com — Subject: Refund Request - [Your Order ID]
• Phone: +91 95710 82881
• Address: Apna Payment Services Private Limited, 796, Gokulnagar, Jhotwara, Jaipur, Rajasthan 302012