Privacy Policy

At Apna Payment Services Private Limited, which operates ApnaCourier ("ApnaCourier", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.apnacourier.com) and use our logistics aggregator services.

1. Information We Collect

We collect information that you provide directly to us when you create an account, book a shipment, or contact support. This includes:

• Personal Identity: Name, email address, phone number, and business name.
• Logistics Data: Pickup and delivery addresses, parcel contents, weight, and dimensions.
• Financial Information: Billing address and payment transaction details (we do not store full credit card numbers).
• KYC Documents: GST details, PAN card, or Aadhaar for business verification as per Indian regulations.

2. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our logistics aggregator services.
• To share shipment details with our courier partners (e.g., Delhivery, Blue Dart) for delivery.
• To provide real-time tracking updates via SMS, Email, or WhatsApp.
• To process payments and manage your ApnaCourier wallet.
• To provide customer support and resolve disputes.
• To detect, prevent, and address technical issues or fraudulent activities.

3. Information Sharing and Disclosure

We do not sell your personal data. We share information only with:

• Courier Partners: Only the necessary shipment and contact information required to fulfill your delivery.
• Service Providers: Third-party vendors who help us with SMS alerts, payment processing, and analytics.
• Legal Requirements: If required by law, we may disclose your information to government authorities or law enforcement.

4. Data Security

The security of your data is important to us. We implement a variety of security measures, including SSL encryption, secure servers, and periodic security audits, to maintain the safety of your personal information. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to access, update, or delete the information we have on you. You can manage most of this through your account dashboard. For data deletion requests, please contact support@apnacourier.com.

6. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@apnacourier.com
• Phone: +91 95710 82881
• Address: 796, Gokulnagar, Jhotwara, Jaipur, Rajasthan 302012