What it does
When any courier logs an NDR — customer unavailable, refused, wrong address — it lands in one action center instead of six separate courier dashboards. Reschedule delivery, update the address, or contact the customer directly, all from ApnaCourier.
- Unified NDR inbox across all 6 courier partners
- One-click reschedule or address correction
- Root-cause tagging (unavailable, refused, wrong address)
- Automated customer SMS/notification for reattempts
Why it matters
RTO rates run 8-15% in metros and can spike to 25-40% in Tier 2/3 cities — and most of that is preventable if the NDR is caught and actioned quickly. Centralizing NDRs across couriers means fewer orders slip through simply because they were the third partner's problem to check.